At UNIRAZAK, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Aurora, our AI Assistant, collects, uses, and safeguards your information.
1. Information We Collect
When you interact with Aurora, we may collect the following types of information:
- Conversation Data: The questions, queries, and feedback you provide during your chat sessions.
- Usage Data: Information about how you access and use the service, such as time of access and session duration.
- Technical Data: IP address, browser type, and device information for system administration and troubleshooting.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide accurate and relevant answers to your queries.
- To improve the performance and accuracy of the Aurora AI system.
- To analyze usage patterns and enhance user experience.
- To ensure the security and integrity of our systems.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors (such as OpenAI) who assist us in operating the AI service, subject to strict confidentiality agreements.
- University Administration: Relevant departments within UNIRAZAK to address specific inquiries or issues raised during the chat.
- Legal Requirements: If required by law or to protect the rights and safety of UNIRAZAK and its community.
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to access, correct, or request deletion of your personal data. If you have any concerns about your privacy, please contact us using the details below.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: connect@unirazak.edu.my